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The worst pile a junk on the market. Rinnai customer service is a pile a lying, fraudulent thieves. I bought this piece of junk in 2/2017 It never worked from day one. After 6 months of lies, misdirection, playing 5 year old baby games of its wasnt me, its not my...
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2.2
I didn't like
  • Arrogant but undeserved
  • Lying customer service
#1093433
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The worst pile a junk on the market. Rinnai customer service is a pile a lying, fraudulent thieves. You do not stand behind your product. I bought a Rinnai V65EP in 2/2017. It never worked from day one. After 6 months of testing, lies, misdirection, acting like 5 year...
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#1087588
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Worst and rude customer service staff at Rinnai 1st Care. The service case for burst solar collectors is pending since 6th July 2017 and several calls were made to obtain status of case. Keep saying their contractor is not reachable or sometimes they say spares are...
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#1079295
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Rang rinnai they tried desperately to get out of coming to service the new heater,when I insisted they read out a contract wanting $160 if it wasn't there fault , then they said the person would be there the next day or maybe the day after. By the1230 pm the 2 nd day...
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#1058448
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We had our local Plumbing, Heating company replace our conventional 40gal tank gas water heater with one of the Rinnai tankless models about four years ago. We have had it serviced (flushed, cleaned, adjusted) every year as recommended by Rinnai. The first yearly...
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Anonymous
Anonymous

Problems were caused by mistakes by servicing technicians and not by Rinnai, although Rinnai did nothing to assist the servicing techs in remedying the problem. I probably wou...

1.8
I didn't like
  • Repeated problems with the same unit after yearly service
#1018332
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I spent an hour and a half on the phone today trying to get help to program my thermostat. Rinnai has no technical support, which I find odd. I had to work with a receptionist who knew less than me. Long and short, I still can not program my heater. The only settings...
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1.1
I liked
  • Quiet heater
I didn't like
  • No tech support and features not as advertized
#980760
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Installed a Rinnai RL94C in June of 2016. Has not worked correctly since we have had it. Cannot find Rinnai certified service people to work on it. Standard answer from the service people is they do not want to service the unit because they never get paid by Rinnai...
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#976820
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Rinnai - Gas cooker have problem
Rinnai - Gas cooker have problem
hello i have purchase one Rinnai gas cooker in Mauritius on 15/08/2016 serial No 511030014, model E1-602E the gas cooker lighter got fire and smell gas leakage i send it 4 time to the agency where i purchase but the technician reports : after verification by the...
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3.2
Senoia, Georgia
I liked
  • I like to used rinnai product
#938663
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Rinnai heater/ boiler faulty instillation- denied by manufacturer
Rinnai heater/ boiler faulty instillation- denied by manufacturer
Heater boiler (model Q130sp ),was installed with exhaust under roof soffit ventilation . Exhaust constantly enter house for over two years causing many health problems. Rinnai denied all responsibility ,even though their tech complained about numerous mistakes. The...
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Anonymous
simmons plumbing

page 31 of this manual clearly show that the installation was incorrect. https://www.rinnai.us/documentation/downloads/U287-1930X0100.pdf

1.0
Marmora, New Jersey
I didn't like
  • Lack of truthfulness
#627326
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Contact Rinnai

Mailing Address:
Rinnai
103 International Drive
Peachtree City, GA 30269
Phone:
(800) 621-9419
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We have an outdoor Rinnai water heater and agree with previous complaints of wasting water waiting for "hot water"! Hot water may take quite some time to reach various portions of your home. This winter, the unit has worked very sporadically and only during warmer...
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#472692
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