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1.8

Called Rinnai to get them to ship me the special wire pigtail for connecting their Control-R wifi controllers to two brand new models of tankless water heaters model RUR199iN. It is so new that instructions for wifi controller do not cover it.

Rep said that they expected this to happen with new water heater model. Apparently this was one of many "extra" parts packed in the water heater box that are now long gone or discarded by my contractor. If it was known that it was likely to be discarded (as in my case) WHY DIDN'T RINNAI PLUG IN ITS SOCKET INSIDE THE UNIT AND LEAVE IT THERE FOR FUTURE USE??!! Rinnai is said to be a company but in my opinion, not that smart.

Rep had to get "approval" to sell me the special connector as if she was doing me a special favor. I would have expected that the purchase of $4,000 worth of hot water heaters would have bought me some goodwill in the form of replacement connectors that cost about $6.50.

No thanks on principle. Rinnai--we are not off to a good start and I do not want to hear any excuses when the part could have been easily inserted into the special PC board connector.

Location: 103 International Dr, Peachtree City, GA 30269, USA

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