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The worst pile a junk on the market. Rinnai customer service is a pile a lying, fraudulent thieves.

You do not stand behind your product. I bought a Rinnai V65EP in 2/2017. It never worked from day one. After 6 months of testing, lies, misdirection, acting like 5 year olds, playing 5 year old baby games like: it wasnt me, its not our fault, its the gas, youre not smart enough, this is very complicated, oooh oooh its propane its dangerous, I got the installer out one last time.

We spent 2 and half hours in 112 degree heat wasting our time with your customer service person try to figure out how to test your pile of junk machine, that FAILED every time. So after spending more time trying to fix your junk machine than the pile is worth, I finally uninstalled this thing per your freaking recommendations to ship back, and now you are lying again saying I was misinformed and you will not send a UPS label to honor your warranty. You guys are a class act! Your amazing product is not worth sending back on my dime.

Any reputable company would take their junk product back and replace it. I am now officially done with you. I am looking for every possible executive contact at Rinnai to inform them of your disgusting attitude, and lies. I am also going to blog on every home improvement site about your fraudulent actions, lies, and lack of skilled technicians or honest employees..

Finally, I am also going to attempt find a way to sue Rinnai for the $5,000 worth of my time that was wasted.

It's too bad Rinnai is so dishonest and unreliable. The product might be a decent unit if it worked, but I would not use another Rinnai product if it were free, and I am going to tell everyone who will listen.

Reason of review: Warranty issue.

Monetary Loss: $5000.

Preferred solution: Full refund.

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