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1.7

We had issues for months with the hot water cutting out and had a technician come out and they couldn't fault the product. (They charged me a $195 call out fee) They suggested replacing the tapware due to water flow restrictions, so we did, nothing changed.

The technician came out again and still could not find the problem. After he left, the hot water system magically started working perfectly. They are now refusing to refund me the call out fee (its still under warranty) saying it is not the unit. They are blaming the install but can't tell me why the hot water system started working that day.

Warranty is a joke. Rinnai is a joke.

AVOID buying Rinnai products at all costs, especially the B26 model that is so sensitive I'm not been told I need to re-plumb my house. Furious!!!!!

Reason of review: Warranty issue.

Monetary Loss: $195.

Preferred solution: Full refund.

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Quote Job - 236813 The property which I bought has Rinnai electric hot water installed. As I didnโ€™t buy that so wasnโ€™t sure of warranty on it.

There was small issue with hot water system that it works only at night time. Answer is : due to smart meter it works during off peak hours. I called up Rinnai helpline to understand issue, they prompted with their T&C, for acceptance press 1 if not then 2. On 2 there is no assistance so I pressed 1.

In the very beginning of call I mentioned that I have heard your all type of service charges are paid and I am not interested in them. I just want to enquire about warranty on product, so they have any idea about this type of problem and this kind of fault will be covered under warranty. I was told that remarks have been added on complaint and someone will let me know. Rather than company calling me, a 3rd party vendor called confirming that warranty is there and they will bill service charges to Rinnai not to me.

Now I have got recovery letter from Rinnai and threatening me that non payment of $195 will be reported to Veda. Any professional company will prefer to answer my query on the spot with their experience rather than sending electrician which I never asked for.

Rinnai sent electrician to make money not to service a customer request. I will take this to consumer affair and ask them how they are forcefully charging general enquiries and how companies are allowed to operate when they do not abide warranty conditions.

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