Rinnai
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Rinnai Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rinnai has 1.9 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Rinnai to a friend or colleague.
- Rating Distribution
Pros: Fuel efficent, Quiet heater, Fuel efficent it never works.
Cons: Too many too mention, Because the furance is a piece of rubbish, Lying customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rinnai has 1.9 star rating based on 60 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Rinnai to a friend or colleague.
- Rating Distribution
Pros: Fuel efficent, Quiet heater, Fuel efficent it never works.
Cons: Too many too mention, Because the furance is a piece of rubbish, Lying customer service.60% of users think that Rinnai should improve its Product Quality.
100% of users say that they won't use Rinnai in the future for similar services or products.Recent recommendations regarding this business are as follows: "Do not buy from Rinnai", "DON'T BUY RINNAI COMBI BOILER IN YOUR LIFE", "Do not buy", "buy from another company. Plenty out there that have similar performance capabilities", "Don’t buy Rinnai".
Most users ask Rinnai for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Rinnai Reviews
"No hot water on demand"
Do you want to have hot water when you turn on the faucet? If so, do not get this product. You will run the water till the cows come home and maybe after...
"Get used to cold showers"
It's basically a worthless metal box, doesn't heat water and customer service doesn't return calls or send replacement parts. 2 weeks without hot water. Chat...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unit Making a Lound Noise
- Endless hot water
- Loud operation
Preferred solution: Unit replaced or repaired
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peachtree City, Georgia
Get used to cold showers
- Unreliable with horrible customer service
Preferred solution: The replacement part to have hot water again
User's recommendation: Do not buy from Rinnai
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peachtree City, Georgia
Help with the App
- When it works its great
- Poor customer service
Preferred solution: Would like some help with the app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peachtree City, Georgia
Combi Boiler Poor Performance
I installed Rinnai M160C combi boiler back in September 2019. Each winter, the boiler turns off giving errors code of filling needed, and dynamic pressure check failed constantly.
The screen display always tells to Reset the boiler that I do all the time. This Rennai boiler system is so unreliable that it turns off in the middle of chilly night and need to reset if that even works.
There is no Rennai customer service that even listen to any customer and provide any guidance. They usually tell the customer to reach out the installer who actually rip you off in all terms. I called the installer who is Rinnai authorized dealer.
The technician did not even know why the unit is behaving like this and changed the pressure sensor and circulator pump which is just 4 years old and charged $2000. This amount is almost the price of new boiler and the fault still persist, but there is nobody in Rinnai to listen and help.
So, please be aware of buying this garbage item and save your hard earned money!!!
- Poor performance
Preferred solution: Full refund
User's recommendation: DON'T BUY RINNAI COMBI BOILER IN YOUR LIFE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Freeze protection/complaint
Was able to get an email address for engineering. They responded promptly but were of little help.
Its in my basement which is always 62. Im on solar so its a big deal to me at night.
I called to ask two things.
Assuming its use is related to outside air temp via the ventat what temp does it turn freeze protection on? And 2, how do I disable it?
Your phone person would not let me talk to a tech and was very unhelpful which reflects very poorly on your business or chance of me or anyone I know ever doing business with you again
Preferred solution: Tech support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Terrible technical support
User's recommendation: Poor
New York, New York
I did not received my rebate and costumer service it did not help you.
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Verified Reviewer
Water leaking
- Space saver
- Unreliable and loud
Preferred solution: Full refund
User's recommendation: Don't buy Rinnai tankless water heater
Riverside, California
My tankless water heater is not working I have no hot water for a few days now
Poor warranty response
- Ducking responsiblity and unreasonable delay in compensation
Preferred solution: Full refund
User's recommendation: buy from another company. Plenty out there that have similar performance capabilities
Surrey, British Columbia
After sale support extremely poor. Tech support team prejudice / racist
User's recommendation: Don’t buy Rinnai
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Etobicoke, Ontario
Can’t find anyone qualified to fix my Rinnai furnace
User's recommendation: If you sell them, you should have someone that can service them
Vancouver, British Columbia
It sucks
User's recommendation: Do not buy
Manti, Utah
Warning others of this dishonest company.
User's recommendation: Don't buy this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Resolved: Water heater is leaking water
Company fixed the issue and I have been provided with product or service ordered. They sent the broken part and issue has been resolved after few days struggle.
Rinnai water heater system installed in March 2019, its just over 4.5 years, its leaking and lot of rust inside.
Not happy with product and support. We dont know what to do now!!
I purchased a Rinnai tankless water heater six years ago, and I couldn't be more disappointed with the product and customer support. After only six years of use, the heat exchanger started leaking water, causing significant damage to my home.
I reached out to Rinnai's customer service for assistance, but the technician's response was far from helpful.
The lack of durability and the unresponsive customer support left me frustrated and with a hefty repair bill. I expected better quality and support from a brand like Rinnai, but this experience has been a major letdown.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peachtree City, Georgia
Warranty and product is crap-failed in two months
- When they work they work well
- Poorest customer service and shipping ever
Preferred solution: Correct their policy and ship warranty parts overnight and not ground shipping
User's recommendation: I never had issues with Noritz Tankless Water Heaters -owned two
About
Rinnai was founded by Hidejiro Naito and Kanekichi Hayashi in 1920. They started by manufacturing and selling pressurized oil cooking stoves. By the early 1930s, they expanded into gas appliances, including cooking stoves, ranges and space heaters; and since 1964 Rinnai has been efficiently heating water. Today, more than 30 million of Rinnai water heaters have been installed worldwide. Established in 1974, Rinnai's North American operations continue to expand. In 2001, the company opened its state-of-the-art distribution, research and training facility in Peachtree City, Georgia. And since then the company has added training facilities in California. As one of the worlds largest gas appliance manufacturerswith headquarters in Japan and a network of 20 branches and 86 sales offices in 13 countries, the company mostly offers heaters, water heaters and boilers, etc.
Rinnai is ranked 52 out of 354 in Heating, Cooling and Air Conditioning category
USA
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I'm a rinnai tech the freeze protection is to keep the heat exchanger from freezing when out side air is 37degrees the computer will turn on the small heaters my number is 904-477-**** if I can help you